Thank you for your enquiry
We will get back to you as soon as possible

Terms & Conditions

 

RESERVATION AGREEMENT – TERMS & CONDITIONS

Rides In Paradise

​

Rides In Paradise wants to ensure you have a great experience when you travel with us, by paying the invoice you have agreed to the terms and conditions below therefore please take the time to read the following terms and conditions for the Rides In Paradise Reservation Agreement.

 

Quotations

All rates quoted, but not limited to, over the ‘phone, email, advertised on this website or other social media, unless explicitly stated, refer to “general transfers”, between the hours 7am and 10pm, excluding but not limited to Public Holidays or major events. Quotes are valid for 7 days and subject to availability.  A quote does not necessarily reflect availability.  A verbal quote without written confirmation is not valid after the conclusion of that verbal communication.  Please accept a formal quotation as evidence of the quotation, available via email.

 

Alcohol

The person booking the vehicle takes full responsibility, that all alcohol brought and consumed in the hired vehicle, is done so by persons over 18 years of age.

 

Food

Food must not be consumed in the vehicle at any time.

 

Smoking

Smoking and use of any form of illegal substance is not permitted in the vehicle.

 

Seat Belts

The vehicle has seat belts fitted for each passenger. Under current legislation, it is required that each passenger travelling in the vehicle, apply and fit the provided seat belt during travel, unless otherwise authorised.

 

Passenger Misconduct

The driver (chauffeur or operator) at the time of hire, may, at his own discretion, terminate the vehicle hire or eject any person(s) that are, in the driver’s opinion, acting inappropriately and/or dangerously during the hire period. Rides In Paradise will not provide any refund for a terminated hire.

 

Financial Liability

The client assumes full financial liability for any damage to the vehicles caused during the duration of the rental by them or any members of their party.

At the company’s discretion, the client agrees to be fully liable for all charges that may incur but are not limited to:

 

Stretch Rides

$300.00 minimum for each carpet or seat burn
$1,000.00 Sanitation fee (due to sickness interior)
$200.00 Detailing and wax (due to sickness exterior)
$500.00 minimum for each act of vandalism

 

Party Minibus / Van
$300.00 minimum for each carpet or seat burn
$500.00 Sanitation fee (due to sickness interior)
$200.00 Detailing and wax (due to sickness exterior)
$500.00 minimum for each act of vandalism

 

Baby Seats and Booster Seats

Baby Seats and Booster Seats are not required in a Sedan/Stretch in the same way they are not required in other forms of public transport such as buses and taxis at the passenger’s discretion.  In the event you do require a Baby Seat or Booster Seat, they can be supplied at an additional fee of $25 each per transfer.

 

Damage to Vehicle and Equipment and Missing Inclusions

You are responsible for any deliberate or malicious damage caused to the vehicle or equipment by any passenger during the hire period. Any damage to the vehicle will be quoted at cost plus administration fees and will be deducted from your credit card you have supplied us at time of booking or paid on presentation of invoice. Missing or broken glasses during the hire period will attract a charge of $25.00 per glass (Champagne Flutes and Tumblers).

Cleaning Fees

Any Additional Cleaning fees due to inappropriate behaviour, illness and miss use of the vehicle during the hire period, will attract a flat cleaning rate as stated above (includes, carpet steam clean and wash down inside of vehicle). Payment will be deducted from your credit card you have supplied us at time of booking or paid on presentation of invoice.

 

Payment

Bookings are confirmed when full payment or a deposit of 50% via Master Card of Visa Card is successfully processed.  Direct Deposits can be accepted for Deposits as well and the balance of payment due, payable no less than fourteen (14) days from booking. Weddings and School Formals require full payment no less than ten (10) days prior to booking date.

 

Credit Card Charges

Payment by Credit or Debit Card will attract a surcharge as follows: no more than 2.5%

Additional Stops for bookings 1 hour and above in cruise time

Any additional Stops outside of what has already been advised an agreed on will incur additional charges – we have allowed for a maximum of 2 toilet stops if required at no extra charge, outside of these stops charges are as follows

 

Additional Drop off points – $25.00 each point

Food Stop for up to 30 minutes $50.00 (charged in 30min increments)

Extra Toilet Stop - $25.00

 

Wait Time/Overtime

Whilst we will accommodate passengers during their travel, additional time required by you will be charged in 15 minute increments after the booked finish time. Additional time charges may include, but are not limited to, delayed airport arrivals and pickups, weddings that go over the scheduled finish time and general or corporate hire delays caused by you. Waiting time/Overtime is charged at

$150 per 15 minute increments for the Ford F250 Stretch SUV

$50.00 for the Custom Hiace Minibus,

$200 per 15 minute increments for XL Hummers,

12 Seater Mercedes Sprinter Party Bus charged at $100.00 per 15 min and must be paid to the driver in cash at the end of your travel with us.

 

Rides In Paradise at all times, will endeavour to ensure you arrive at your destination, safely, comfortably and on time. However, we can not be held liable for any event which is beyond our control, including but not limited to, traffic delays, weather, illness or vehicle breakdown. In such circumstances, you must allow Rides In Paradise to do all things possible to resolve the problem and complete your hire (e.g. if vehicle breaks down, provide a replacement subject to availability). As part of or Terms and Conditions, Rides In Paradise reserves the right to employ sub-contract vehicles and drivers to complete your hire if and where available.

 

Rides In Paradise will not be obligated to refund any monies unless we are unable to resolve the situation.

All deposits and payments are non-transferable. Also at various times the colour of vehicle chosen may not be achievable.

 

Insurance: 

Our Insurance Policy covers all authorised persons travelling in the vehicle on route to your destination. Unless chauffeur assisted, passengers assume personal liability when entering and exiting vehicle.

 

Flight Delays & Diversions

Occasionally flights may be delayed on the day of the booked transfer and even more rarely diverted to an alternative airport.  Please always advise our office immediately on 0497 315 353 or via email on ourdriveraustralia@gmail.com if your airline advises of a delay or diversion.  This will assist us to make the best alternative arrangements for your transfers where possible. In the event a flight is delayed, we will endeavour to ensure you are transferred to your destination however if your delay is over an hour and could cause delays to other jobs we have already scheduled, Rides In Paradise reserves the right to deem this as a no show and no refund will be applied however we will try to get a vehicle collect you from the airport if and where possible.

 

Luggage Capacity

The client is responsible to ensure the luggage carried will fit in the requested vehicle type.  In the event the luggage is in excess of the vehicle capacity, any further costs incurred to transport the excess luggage is at the client’s cost.

 

Deposits and Cancellations*

Deposits of 50% via credit card are required to confirm a booking. In the event the booking is cancelled, this must be communicated via email to; ourdriveraustralia@gmail.com  

 

Corporate Functions, Weddings, School Formals and General Hire – Payment and Cancellation Requirements

A 50% deposit is required on all bookings for each vehicle hired, with your booking being confirmed when deposit is paid. Credit Card, Direct Debit is accepted as confirmation to secure your booking. The balance of the hire fee is due and payable 10 working days prior to the date booked for your event. If you request cancellation of your booking, the deposit will be forfeited or if balance was paid in full a minimum of $100 Booking cancellation fee or whatever the company deems fair will be applied to cover cost and losses incurred by the company. You must notify us in writing should you wish to cancel your booking. All deposits and payments are non-transferable with out authorisation from Rides In Paradise.

 

Wedding Hire – Additional Cancellation and Schedule Requirements

Cancellation must be received 90 days prior to the booked wedding date in writing. You must advise us of the cancellation by Email or SMS. The deposit will be forfeited to cover cost and losses incurred by the company. If cancellation is received within 21 days of the booked wedding date, a $500 cancellation fee will be payable in full or deposits and payments are forfeited and could be subject to non-transferable with out authorisation from Rides In Paradise

Once you have confirmed and agreed your booking sheet outlining your Schedule for the day, any required changes must be notified to us in writing 30 days prior to the booked wedding date. In the event that we are notified of any changes within 30 days of the booked wedding date, we reserve the right to refuse any such changes due to previous bookings scheduled.

 

Limo Specials, Deals & Discounts

The advertised specials on this website or other media are available for the specified times and dates which are advertised.  These specials are only available for “General Transfers” between the hours 6am and midnight, excluding but not limited to Public Holidays or major events.  Payment will only be accepted in full by Visa or Mastercard.  A merchant fee of no more than 2.5% is applicable.  The advertised availability may change without notice.

 

Please also note:
The chauffeur has the right to terminate the run without refund (if there is blatant indiscretion on the part of the client(s) or if client(s) do not follow chauffeurs request to obey the rules of this agreement
Drug use is prohibited by law
Smoking is prohibited in all limousines and food is not permitted.
Rides In Paradise will not be responsible for articles left in the limousine.
Rides In Paradise cannot guarantee the availability of overtime
Outstanding balances are to be paid to the driver on the run date before the beginning of the run.
Vehicles cannot be loaded beyond seating capacity

 

Power-operated Equipment

Since Our Driver Event Transfers offers high-tech-equipped vehicles, sometimes heat and excessive use of all power-operated equipment might be subject to temporary failure. This will of course not interfere with the safety of the vehicle itself and therefore will have no effect on continuing or paying of the contracted trip. Rides In Paradise guarantees, that all our vehicles are constantly checked to keep the highest possible standards and eliminate such failures as much as possible.

 

Mechanical Breakdown and Other Unforeseen Events

Rides In Paradise agrees to send the requested vehicle as offered in the contract. We have the right to upgrade the vehicles or switch the vehicles in case of emergency breakdown, unforeseen circumstances or if vehicles were in accidents. As stated, this will only happen in emergencies, and to upgrade, never downgrade. If no upgrade is available, Rides In Paradise gives the client the right to downsize the vehicle and receive discounts. No additional charges will occur on the client’s side if an upgrade is made without the request of the client.

If changing of limousines occurs in the same category, or upgrades are made, it will not affect the contract and / or payment of contract. Client’s therefore accept that replacement limousine may be substituted if contracted limousine becomes unavailable for any reason.

If any of our above guarantees or contracted terms cannot be met due to conditions outside of our control, including weather, accidents and any other acts of god, including, but not limited to traffic congestion, road closures, accidents, flight delays, weather delays, road closures etc., we will use our best efforts to notify the client of these conditions and resulting delays or changes.

Rides In Paradise is not liable in the event of mechanical breakdown while on charter or any other unforeseen circumstances causing delay or cancellation and will only be responsible for making up lost time at a mutually agreed date.  Any refund or reimbursement for a delay or cancellation of a transfer will be at the discretion of the owner of Rides In Paradise.

 

Privacy Policy

All Personal information collected by Rides In Paradise is treated in the strictest confidence and will not be disclosed in full or in part to anyone other than Rides In Paradise booking and billing bureau. The technology adapted for Rides In Paradise use, is constantly maintained in order to protect all information collected.

At any time, you may request to view your personal information collected and recorded by Rides In Paradise

Confidentiality Agreement
When ticking the terms and conditions, you agree to keep confidential any and all information provided to you by Rides In Paradise as it is considered to be industry sensitive. This includes all information regarding services provided and prices quoted.

 

Important Note: Due to the length of the stretch limousines, access to some suburban streets and venues may be restricted and pickup and drop offs at front door may not be possible.

Terms and Conditions are current but subject to change without notice.